Privacy Policy

Last updated: 03 November 2026.

Who we are and our role as data controller

starryel operates this professional hub focused on live television production techniques and equipment integration. We act as the data controller under UK GDPR and the Data Protection Act 2018 for personal data processed through this commercial website. Our registered address is MediaCityUK B4, Orange Tower, Salford Quays, Salford, M50 2HE, United Kingdom. Any enquiries about data handling should be directed to [email protected] or +44 161 295 5000.

Scope of this notice

This policy explains how we collect, use and protect personal data from visitors to the site, individuals who submit enquiries via the contact form, and users who engage with production-related resources. It covers all processing activities carried out by starryel in the United Kingdom and applies regardless of whether you are a prospective client, industry professional or casual visitor. The notice does not cover third-party websites linked from our content.

Categories of personal data and sources

We obtain personal data directly from you when you complete the contact form or correspond with us. This may include your name, professional email address, telephone number, job title, organisation and details of your enquiry about studio equipment, camera techniques or production processes. We also collect technical data such as IP address, browser type and device information automatically through server logs. No data is purchased from external brokers.

Purposes of processing and legal bases

Enquiries received through the contact form are processed to respond to your questions about live television production, on the legal basis of legitimate interests in providing professional support. Website analytics data is processed to improve site performance under legitimate interests. Where you have given consent via the cookie banner we process certain tracking data for usage statistics. Marketing communications are only sent with your explicit consent, which serves as the legal basis. Compliance with legal obligations, such as responding to regulatory requests, forms another basis where applicable.

Requirement to provide data and consequences

Supplying contact details through the form is entirely voluntary. If you choose not to provide the requested information we will be unable to respond to your production-related enquiry. Technical data collected automatically cannot be refused without disabling essential site functions, which may affect your browsing experience. Consent for non-essential cookies can be withdrawn at any time without affecting core site access.

Cookies and similar technologies

The site uses cookies and similar technologies to ensure basic functionality and to gather anonymous usage statistics. A site-wide cookie banner allows you to manage preferences. Full details of the cookies deployed, their purposes and duration appear in our separate Cookie Policy, which you should read alongside this document. We do not use cookies for targeted advertising.

Processors, recipients and lawful disclosures

We engage carefully selected service providers to host the website, manage email delivery and maintain secure backups. These processors act only on our documented instructions and are bound by data-processing agreements. Personal data may be disclosed to law-enforcement or regulatory bodies where required by law or to protect our legal rights. We do not sell personal data to third parties.

International transfers and safeguards

Some technical service providers may be located outside the United Kingdom. In such cases appropriate safeguards, including UK-approved standard contractual clauses or adequacy decisions, are used to protect your data to a standard equivalent to UK GDPR. You may request further information about these safeguards by contacting [email protected].

Retention periods

Enquiry data is retained for twelve months after the last meaningful contact, after which it is securely deleted unless a longer period is required to meet legal or regulatory obligations. Server logs are kept for a maximum of ninety days. Cookie data is retained only for the period stated in the Cookie Policy. These periods are reviewed regularly to ensure they remain necessary and proportionate.

Security and data-minimisation practices

We implement appropriate technical and organisational measures, including encryption in transit, access controls and regular security reviews, to protect personal data against unauthorised access or loss. Data collection is limited to what is strictly required for the stated purposes. While we take reasonable steps, no system can be guaranteed completely secure and you should also take precautions when transmitting information.

Your data-protection rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing based on legitimate interests. These rights are not absolute and may be subject to legal exemptions. To exercise any right please write to [email protected] or +44 161 295 5000 with sufficient information to identify your records.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw that consent at any time by using the unsubscribe link in any communication or by contacting us directly. You have an absolute right to object to direct marketing and to any profiling undertaken for that purpose. Withdrawal of consent does not affect processing carried out before the withdrawal.

Right to complain to the supervisory authority

If you believe your data has been processed unlawfully you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on the ICO website. We encourage you to contact us first so we can attempt to resolve any concern promptly.

Children and age restrictions

The content of this site is intended for professionals and adults engaged in television production. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data from a child has been collected we will delete it without undue delay.

Automated decision-making and profiling

We do not engage in automated decision-making that produces legal or similarly significant effects, nor do we carry out profiling for marketing or other purposes. All decisions affecting individuals are made with human oversight.

Changes to this policy

We review this policy periodically and may update it to reflect changes in law, technology or business practices. The date of the most recent revision appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.